A Business Continuity and Disaster Recovery Solution
The Top Line: Business Continuity and disaster recovery solutions ensures operations and telecommunication services are maintained during any disastrous incident such as catastrophic building failures, natural disasters or network disruptions.
Every business – large or small, single-site or multi-site demands some degree of Business Continuity. In the event of a natural disaster or calamitous event, Business Continuity solutions enables enterprises to automatically re-reroute calls to maintain telephone service to any location and any device, including landline phones, mobile devices, and PC-based softphones. Business Continuity provides access to communications services in any place, at any time as long as there is an Internet connection available. The service can provide simultaneous ringing and sequential ringing to multiple locations.
Destination Unreachable Voice Mail Option
The ultimate small business phone system backup plan! This feature gives you the ability to define one predetermined phone number for your business to receive incoming calls in the event that the central office can no longer communicate with the your phone system for any reason – power outage, service outage, etc
Take Destination Unreachable to another level. The Voice Mail Option enables you to record and play a system greeting to incoming callers when the Destination Unreachable feature is active and allows your callers to leave a message. The following options are available with the Voice Mail Option add-on:
1) Send the recorded message to one primary e-mail address with a .wav file attachment of the recorded message
2) Send a carbon copy of the e-mail message with a .wav file attachment to one additional e-mail address
3) Send a notification only of the new message (without the wave file attachment) to one e-mail address or one cellular phone number as a text message
4) Allow the incoming caller to dial “0” during the system greeting to be transferred to one predefined phone number
Destination Unreachable allows you to receive multiple calls simultaneously. Your callers will not experience a busy signal when the telephone network is experiencing an outage or your phone system is not working properly. With the Voice Mail Option you will have the benefit of an auto-attendant to ensure calls are answered with your businesses customer greeting and your callers have the ability to leave a message for you.
Business Continuity – Emergency Relocation
Ideacom Solutions Group solutions can play a major role in your disaster recovery plans. Whether you have our line service, PRI or T-1 we can provide emergency relocation services in the event that you must vacate your premise.
Whether your relocation is for a week or months, we can coordinate all of the necessary steps to get your service up and running in a new location – in most cases within hours if there is an internet connection already available in your temporary location. You will not miss a call during the entire process.
We can also provide answering services during the transition time so that your callers are handled in a professional manner and your business communications keep going. In addition to these services we are able to provide re-cabling as needed in your temporary space to provide voice and data connections to your relocated employees.
Ideacom Solutions Group is a nationwide IP-based network that delivers enhanced IP applications to small and medium sized businesses. IP Trunking is a service provided by Ideacom Solutions Group.